How can I update the personal information on my account?
January 11 2024 4:11pm
If you need to update:Your payment details on file- You can log into your Kin Portal and update the card information yourself.If you had a previously decli...
Can I change my coverages and deductibles?
January 11 2024 4:18pm
We can make adjustments to your coverages and deductibles at any point before your Effective Date. You also have the option to adjust coverage, deductibles, and...
What Can I Use to Pay for My Policy?
January 11 2024 4:20pm
There are two options to pay your premium:Your Mortgage Escrow AccountOut-of-Pocket/Self Pay1) Paying via Your Mortgage Escrow AccountIf you have an escrow acco...
What happens if I miss a payment?
January 11 2024 4:22pm
What happens depends on your chosen payment method and if you have a new policy or are renewing an existing policy.Your payments should be automatically drawn f...
How long do refunds take and where will it go?
January 11 2024 4:22pm
All refunds may take up to 15 business days to process.After the 15 days: If you paid via Credit Card or Debit Card, your refund will be returned to your c...
Is my policy paid-up / current?
July 1 2024 4:10pm
You can view your policy invoices and upcoming payments in your customer portal.1) Log into your account at Kin.com/portalNote: If you are having trouble l...
How do I add or update my card on file?
July 1 2024 7:33pm
1. Go to kin.com/ and click Log in. If you don't have an account yet, you can click Create an account to get started! 2. Go to...
Where can I see my payment receipts?
August 12 2024 6:07pm
You can view your policy payment receipts in your customer portal.1) Log into your account at Kin.com/portalNote: If you are having trouble logging in, check ou...
Payment Plans and Options
August 23 2024 7:52pm
Whether you are set to have your mortgage pay for your policy or if you’re going to use your credit or debit card, there are two options:1) Pay your premi...
How do I make a payment online?
September 10 2024 6:43pm
1. Go to kin.com and click Log in.(If you don't have an account yet, you can click Create an account to get started!)2. Once logged...